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Underwriting & Actuarial Careers
Put our mission to work
Our underwriting and actuarial teams work within the Property/Casualty and Life/Health departments. Joining our teams could be a great way to use your analytical mind to help customers protect what matters most.
Underwriting career
State Farm® insures more cars and homes than any other company in the United States. We’re also the largest life insurer in the United States – having the most individual life policies in force.
Managing each of these policies means our Underwriters and Underwriting Service Assistants have the skills and knowledge they need to help customers protect their properties and lives.
Underwriters assess customer risks and determine insurance eligibility by reviewing applications, existing business, statistical data, reports, and customer information. Underwriting Service Assistants and Customer Service Assistants process policy changes, and collaborate with agents to serve customers.
Actuarial career
Our actuarial teams rely on decisive and resourceful problem solvers to provide analysis and insight that support business decisions. Actuarial careers offer challenging assignments and abundant developmental opportunities.
Having functions within both property & casualty and life & health insurance, our actuarial team employs a diverse skillset to stay ahead of an ever changing business climate by utilizing the latest programming languages.
Data mining, model building, and predictive modeling are among the work we execute in collaboration with other business areas across the enterprise.
Financial support and exam study time at work are also available to encourage successful pursuit of FCAS (Fellow, Casualty Actuarial Society) and FSA (Fellow, Society of Actuaries) designations.
Check this out
Watch these videos to get a realistic view of working here.
What It’s Like | Underwriting Service Assistant (USA) | State Farm®
[MUSIC PLAYING]
(IMAGE)
People are seen walking in an urban area, and then we see several exterior shots of a State Farm campus, and then we see workers walking inside a State Farm office building. Then we see Brenna at her work station and then speaking to the camera.
(Text on screen)
What It’s Like: Underwriting Service Assistant (USA) Brenna Underwriting Service Assistant Personal Lines
(Speaker: Brenna)
So every time a customer calls in and asks to change something about their policy, whether it's the name on the policy or their mailing address, that's where we come in. Before I came to State Farm, I worked as a dental lab tech, which is totally different than what I'm doing now.
(IMAGE)
We see Christina working at her work station, and then we see her speaking to the camera.
(Text on screen)
Christina Underwriting Service Assistant Personal Lines
(Speaker: Christina)
I help agents and their agency staff members who utilize their system, so if they have any questions in regards to entries, how to make any changes or run quotes.
(IMAGE)
We see Lorenzo speaking to a customer over the phone, and then we see several State Farm employees relaxing in a lounge area. Then we see Lorenzo working at his desk and then speaking to the camera. (Text on screen) Lorenzo Underwriting Service Assistant Business Lines
(Speaker: Lorenzo)
Thank you for calling the Business Lines Resource Center. This is Lorenzo. May I have your name and alias please? Before I came to State Farm, I was assistant general manager for a fast food restaurant. So the underwriter determines whether the insured is a risk for the company. The underwriting service assistant role actually helps gather that information before it's presented to the underwriter.
[MUSIC PLAYING]
(Text on screen)
Things we expect from you:
• Successful completion of training
• Adherence to established work schedules
• Teamwork
• Critical thinking
• Technical agility
(IMAGE)
We see Christina working at her desk, speaking on the phone, and then we see a man looking over her shoulder as she explains something to him.
(Speaker: Christina)
Training in the personal lines contact center was very intense. But in a great, positive way. We're able to have hands on with the computer and the systems. We're able to be just that much more efficient.
(IMAGE)
We see Lorenzo working at his desk. (Speaker: Lorenzo) When I came here, State Farm made sure that I got all the training that I needed to make sure I was ready to go.
(IMAGE)
We see several different State Farm workers at their desks, and then we focus on Brenna.
(Speaker: Brenna)
So my typical day is going to be just typing and following procedures. Make sure that every customer that needs help is getting it in a timely manner.
(Text on screen)
The USA Production areas do not take inbound calls.
(IMAGE)
We see Christina in a cafeteria.
(Speaker: Christina)
My usual turnaround time in regards to calls is about 92 per day.
(Text on screen)
The USA Contact Center areas receive inbound calls.
(IMAGE)
Lorenzo speaks into the camera.
(Speaker: Lorenzo)
So they do monitor our calls, and then also screen and record whatever you're doing on your computer. It doesn't bother me at all. As long as you're doing what you're supposed to, you shouldn't be worried about it.
(Text on screen)
Calls may be monitored or recorded for coaching purposes.
[MUSIC PLAYING]
(Text on screen)
What to expect:
• Share empathy and care with those who call
• For Contact Center environment, incoming calls
• Multi-tasking through multiple applications
• Be a resource for our agents, agent teams and customers
(IMAGE)
We see Brenna speaking outside a cubicle, and then we see another woman working adjacent to her, looking over her shoulder. Then we focus on Brenna standing outside her cubicle again.
(Speaker: Brenna)
So there's definitely a team aspect. If you don't process something right, it kind of hurts the rest of your team. And it hurts the customer too. So focusing on that is a big deal, getting things right the first time.
(IMAGE)
We see Lorenzo, and then we see him in a group with others in a lounge area.
(Speaker: Lorenzo)
So in huddles, our manager goes over our call information, how the company is doing. Upper leadership is very transparent with how State Farm is doing. And we really appreciate that a lot.
[MUSIC PLAYING]
(Text on screen)
We offer:
• Comprehensive benefits
• Tuition reimbursement*
• Community involvement
• Paid training
• Job coaching
• Annual merit review and incentive opportunity
• Bilingual pay enhancement*
*Certain conditions apply.
(IMAGE)
We see Christina seated in the cafeteria again.
(Speaker: Christina)
The most fulfilling part of my work is really helping our agents. I like being the person who's here to come to the rescue. Thank you for calling fire service and you have a wonderful day.
[MUSIC PLAYING]
(IMAGE)
We see people walking through the halls in high-speed motion. Then we see employees on an upper story balcony, and an aerial view of the State Farm building.
(Text on screen)
Join our community of good neighbors. State Farm logo
Apply today at statefarm.com/careers
What It’s Like | Underwriter | State Farm®
[MUSIC PLAYING]
(IMAGE)
Numerous views of a State Farm office building and areas on and near its campus are seen. Then we see workers inside the building. Next, we see Larry at his desk.
(Text on screen)
Larry Underwriter Personal Lines
(Speaker: Larry)
Good morning, thank you for calling auto underwriting. I work in the personal lines auto area. I was a Spanish teacher for a number of years at the secondary level. I took an early retirement option. I decided I was ready for new challenges.
(IMAGE)
We see Kayla speaking outside a cubicle, and then we see her working at her desk and speaking to a colleague before returning to her desk.
(Text on screen)
Kayla Underwriter Personal Lines
(Speaker: Kayla)
Before I come in to State Farm I was a title processor for a home refinance company. Part of the reason I came to State Farm is because of my family. I have an aunt, an uncle, a cousin and a brother that are all employees of State Farm. That tells me that State Farm's all about family.
(IMAGE)
We see LaXanthia speaking in a hallway, and then we see a variety of employees working at their desks.
(Text on screen)
LaXanthia Underwriter Business Lines
(Speaker: LaXanthia)
I was actually looking to transition from private sector HR to corporate HR. So I decided to see what State Farm had to offer and look at their advancement programs.
(IMAGE)
We see Larry speaking outside a cubicle and then we see different people interacting, and then we see Kayla speaking outside a cubicle.
(Speaker: Larry)
We analyze the customer. The customer's driving habits, the type of vehicle that they drive, and evaluate it for the level of risk, so that we can properly and effectively price the premiums so it's fair to the customer.
(Speaker: Kayla)
There's three types of underwriting at State Farm. You have production, you have contacts and our underwriting services. I'm part of the production aspect, which we are the people who actually process all the applications.
[MUSIC PLAYING]
(Text on screen)
Things we expect from you:
• Successful completion of training
• Adherence to established work schedules
• Teamwork
• Critical thinking
• Technical agility
(IMAGE)
We see LaXanthia and then Larry and then Kayla speaking.
(Speaker: LaXanthia)
Well, we did nine months of training when I first got here.
(Speaker: Larry)
The training program was wonderful, because it was easily adaptable to any kind of background.
(Speaker: Kayla)
There's so much to underwriting that training never stops.
[MUSIC PLAYING]
(Text on screen)
What to expect:
• Share empathy and care with those who call
• For Contact Center environment, incoming calls
• Multi-tasking through multiple applications
• Be a resource for our agents, agent teams and customers
(IMAGE)
We see LaXanthia speaking, and then we see a group meeting.
(Speaker: LaXanthia)
Our huddles are very brief, but informative. We usually get together to talk about the week's goals or the day's goals.
(IMAGE)
We see Larry speaking, and then we see Kayla working at a computer and then speaking in a hallway. Next, we see Larry speaking.
(Speaker: Larry)
We discuss hot topics. What's coming up, what's new on the horizon, are there changes to the insurance rules and regulations.
(Speaker: Kayla)
Since we're working with email, it is very important that our written communication skills are exceptional.
(Speaker: Larry)
It's many times like the old game show where you could phone a friend. They need somebody to assure them, to walk them through the steps to make them comfortable. That's part of what this partnership is.
[MUSIC PLAYING]
(Text on screen)
We offer:
• Comprehensive benefits
• Tuition reimbursement*
• Community involvement
• Paid training
• Job coaching
• Annual merit reviews and incentive opportunity
• Bilingual pay enhancement*
*Certain conditions apply.
(IMAGE)
We see Larry speaking in a hallway, and then we see Kayla working at her desk and then standing outside a cubicle. Next, we see Kayla and a colleague walking down a hallway.
(Speaker: Larry)
Having come from an educational background, I see what works for me and I'd love to take that and be able to train new employees.
(Speaker: Kayla)
My long-term goal here at State Farm is to be in management. And I'm making that happen by pursuing my CPCU certification.
(Image)
We see Larry speaking, and then we see Kayla and a colleague walking down a hallway. Next, we see Larry speaking again.
(Speaker: Larry)
Insurance is a business that is not going away, but it is developing, it is changing to adapt to the new technologies, the new cultures. And you've got to want to help people, and if you love helping people, this is the job.
[MUSIC PLAYING]
[MUSIC PLAYING]
(IMAGE)
We see people walking through the halls in high-speed motion. Then we see employees on an upper story balcony, and an aerial view of the State Farm building.
(Text on screen)
Join our community of good neighbors. State Farm logo
Apply today at statefarm.com/careers
Reasonable Accommodation Assistance
State Farm is committed to promoting a disability-inclusive workplace and supports company efforts to reasonably accommodate qualified applicants, candidates and employees with disabilities to participate in the hiring process. If reasonable accommodation is needed to participate in the job application or interview process, please complete the Request for a Reasonable Accommodation form or reach out to your State Farm contact.
State Farm is an equal opportunity employer.
Department of Labor (DOL) Federal Notices
Applicants have rights under the following federal employment laws. State Farm complies with guidance from the Department of Labor to ensure that applicants have access to the following federal employment notices found here: Applicant Compliance Notices
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