What It’s Like | Underwriter | State Farm®
[MUSIC PLAYING]
(IMAGE)
Numerous views of a State Farm office building and areas on and near its campus are seen. Then we see workers inside the building. Next, we see Larry at his desk.
(Text on screen)
Larry Underwriter Personal Lines
(Speaker: Larry)
Good morning, thank you for calling auto underwriting. I work in the personal lines auto area. I was a Spanish teacher for a number of years at the secondary level. I took an early retirement option. I decided I was ready for new challenges.
(IMAGE)
We see Kayla speaking outside a cubicle, and then we see her working at her desk and speaking to a colleague before returning to her desk.
(Text on screen)
Kayla Underwriter Personal Lines
(Speaker: Kayla)
Before I come in to State Farm I was a title processor for a home refinance company. Part of the reason I came to State Farm is because of my family. I have an aunt, an uncle, a cousin and a brother that are all employees of State Farm. That tells me that State Farm's all about family.
(IMAGE)
We see LaXanthia speaking in a hallway, and then we see a variety of employees working at their desks.
(Text on screen)
LaXanthia Underwriter Business Lines
(Speaker: LaXanthia)
I was actually looking to transition from private sector HR to corporate HR. So I decided to see what State Farm had to offer and look at their advancement programs.
(IMAGE)
We see Larry speaking outside a cubicle and then we see different people interacting, and then we see Kayla speaking outside a cubicle.
(Speaker: Larry)
We analyze the customer. The customer's driving habits, the type of vehicle that they drive, and evaluate it for the level of risk, so that we can properly and effectively price the premiums so it's fair to the customer.
(Speaker: Kayla)
There's three types of underwriting at State Farm. You have production, you have contacts and our underwriting services. I'm part of the production aspect, which we are the people who actually process all the applications.
[MUSIC PLAYING]
(Text on screen)
Things we expect from you:
• Successful completion of training
• Adherence to established work schedules
• Teamwork
• Critical thinking
• Technical agility
(IMAGE)
We see LaXanthia and then Larry and then Kayla speaking.
(Speaker: LaXanthia)
Well, we did nine months of training when I first got here.
(Speaker: Larry)
The training program was wonderful, because it was easily adaptable to any kind of background.
(Speaker: Kayla)
There's so much to underwriting that training never stops.
[MUSIC PLAYING]
(Text on screen)
What to expect:
• Share empathy and care with those who call
• For Contact Center environment, incoming calls
• Multi-tasking through multiple applications
• Be a resource for our agents, agent teams and customers
(IMAGE)
We see LaXanthia speaking, and then we see a group meeting.
(Speaker: LaXanthia)
Our huddles are very brief, but informative. We usually get together to talk about the week's goals or the day's goals.
(IMAGE)
We see Larry speaking, and then we see Kayla working at a computer and then speaking in a hallway. Next, we see Larry speaking.
(Speaker: Larry)
We discuss hot topics. What's coming up, what's new on the horizon, are there changes to the insurance rules and regulations.
(Speaker: Kayla)
Since we're working with email, it is very important that our written communication skills are exceptional.
(Speaker: Larry)
It's many times like the old game show where you could phone a friend. They need somebody to assure them, to walk them through the steps to make them comfortable. That's part of what this partnership is.
[MUSIC PLAYING]
(Text on screen)
We offer:
• Comprehensive benefits
• Tuition reimbursement*
• Community involvement
• Paid training
• Job coaching
• Annual merit reviews and incentive opportunity
• Bilingual pay enhancement*
*Certain conditions apply.
(IMAGE)
We see Larry speaking in a hallway, and then we see Kayla working at her desk and then standing outside a cubicle. Next, we see Kayla and a colleague walking down a hallway.
(Speaker: Larry)
Having come from an educational background, I see what works for me and I'd love to take that and be able to train new employees.
(Speaker: Kayla)
My long-term goal here at State Farm is to be in management. And I'm making that happen by pursuing my CPCU certification.
(Image)
We see Larry speaking, and then we see Kayla and a colleague walking down a hallway. Next, we see Larry speaking again.
(Speaker: Larry)
Insurance is a business that is not going away, but it is developing, it is changing to adapt to the new technologies, the new cultures. And you've got to want to help people, and if you love helping people, this is the job.
[MUSIC PLAYING]
[MUSIC PLAYING]
(IMAGE)
We see people walking through the halls in high-speed motion. Then we see employees on an upper story balcony, and an aerial view of the State Farm building.
(Text on screen)
Join our community of good neighbors. State Farm logo
Apply today at statefarm.com/careers
