Claims & Investigation Careers

Choose a career helping others

Claims careers at State Farm® fill your days with amazing and challenging opportunities to help people. The team is larger than any other department at State Farm, even so, everyone’s contributions make a difference in the lives of others.

There are so many different roles in Claims, so you’ll likely find a spot to fit your skills and work style. From being the first point of contact for handling new claims, to digging in to research and investigate the more complex ones, you can land a job that keeps you challenged and motivated.

Work environments: Atlanta, Bloomington, Dallas, Phoenix

If you like a fast-paced and highly-structured team environment, our hub offices could be a great fit for you. The hubs house our Initial Loss Reporting (ILR), Auto Express Claims, along with other Claims functions such as Auto Estimatics and Life/Health Claims.

These roles are demanding, yet rewarding. They require strong computer and people skills as well as schedule flexibility. Licensing is required for some positions. And, bilingual opportunities in claims careers are available.

If you're a solid problem solver and communicator who’s able to help customers over the phone, take a closer look at a career in Claims.


We also have mobile claims employees who work in our Field/On-site/Mobile offices.

One primary example is the State Farm Catastrophe Services®. They deploy field employees to areas where catastrophe losses have occurred at a moment's notice. Given the varied extent and damage of these events, Catastrophe Services is a commitment to a different work style and way of life. It’s a demanding job. Timing is everything, making this a great fit for some people.

Our Field Appraisers travel by company car to body shops to estimate collision damage, assess vehicle damage, review accident causation, and consider potential suspicious loss indicators. If you’re interested, consider a claims career in the field.

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Watch these videos to get a realistic view of working here.