Customer Service Careers

Our team is here for you

We answer calls and work behind the scenes with customers, other departments, and agents to get the job done right. Customer Service employees are the voice of State Farm® – upholding a tradition and culture of helping others.


Work environment

Customer Service teams are structured and designed for high-volume workloads. Employees’ performances are closely monitored to ensure customers are well taken care of. Typically, work spaces are shared to manage rotations. In these environments, people work a variety of schedules including mornings, afternoons, evenings, weekends, and some holidays.

Traits for success

Team members who experience the most success in customer service roles have strong relationship-building, empathetic listening, and communication skills. They’re able to handle different tasks in a short time while on the phone or computer. Some positions require licensing. Others require bilingual (Spanish) fluency.

Different locations

We’re looking to fill customer service job openings in Atlanta, Bloomington, Dallas, and Phoenix. Each location offers unique conveniences to help employees balance their commute times, shopping, and entertainment with their work schedules. Once in the office, our work spaces are open, modern, and collaborative.

Check this out

Watch these videos to get a realistic view of working here.